Сообщение об ошибке : 
Вот некоторые полезные сведения.
Версия WP 5.2.5
Плагины активны
Akismet Anti-Spam - 4.1.3
BigCommerce для WordPress - 3.12.0
Breadcrumb - 1.5.3
Скоро появится страница, в разработке и Режим обслуживания от SeedProd - 5.1.0
Контактная форма 7 - 5.1.6
Google Maps Easy - 1.9.27
Вставить верхние и нижние колонтитулы - 1.4.4
Вставить PHP Фрагмент кода - 1.3 .1
Jetpack от WordPress.com - 7.8.1
LiteSpeed Cache - 2.9.9.2
Уведомление - 6.3.0
SiteOrigin CSS - 1.2.4
Sticky Side Buttons - 1.0 .9
UpdraftPlus - Резервное копирование / восстановление - 1.16.20
Yoast SEO - 12.8.1
Серверная среда PHP Версия 7.1.33
Максимальное время выполнения 30
Ограничение памяти 256M
Загрузить максимальный размер файла 256M
Максимальный размер сообщения 8M
WP debug Нет
Дисплей отладки WP Да
Журнал отладки WP Нет
Mysql Версия 5.5.61
Web Сервер Apache / 2.4.27 (Unix) OpenSSL / 1.0.1e-fips mod_bwlimited / 1.4
ЖУРНАЛ ОШИБКИ
[2020-01-17 03:22:27] BigCommerce.INFO: Starting import [] []
[2020-01-17 03:22:28] BigCommerce.INFO: Running import task {"state":"started","description":"Fetching store information"} []
[2020-01-17 03:22:28] BigCommerce.DEBUG: Requesting store settings [] []
[2020-01-17 03:22:30] BigCommerce.DEBUG: Retrieved store settings {"settings":{"bigcommerce_currency_code":"AUD","bigcommerce_currency_symbol":"$","bigcommerce_currency_symbol_position":"left","bigcommerce_decimal_units":2,"bigcommerce_integer_units":4,"bigcommerce_mass_unit":"kg","bigcommerce_length_unit":"cm","bigcommerce_wishlists_enabled":1,"bigcommerce_facebook_pixel_id":"","bigcommerce_google_analytics_id":""}} []
[2020-01-17 03:22:32] BigCommerce.INFO: Running import task {"state":"fetched_store","description":"Retrieving currency settings"} []
[2020-01-17 03:22:32] BigCommerce.DEBUG: Requesting currency settings [] []
[2020-01-17 03:22:35] BigCommerce.INFO: Running import task {"state":"fetched_currencies","description":"Removing Categories"} []
[2020-01-17 03:22:35] BigCommerce.DEBUG: Removing deleted terms for bigcommerce_category taxonomy {"page":1,"limit":50,"taxonomy":"bigcommerce_category"} []
[2020-01-17 03:22:50] BigCommerce.ERROR: API call to https://api.bigcommerce.com/stores/zby41x9gmk/v3/catalog/categories?id%3Ain=18%2C19%2C20%2C21%2C22%2C23%2C24%2C25%2C26%2C27%2C28%2C29%2C30%2C31%2C32%2C33%2C34%2C35%2C36%2C37%2C38%2C39%2C40%2C41%2C42%2C43%2C44%2C45%2C46%2C47%2C48%2C49%2C50%2C51%2C52%2C53%2C54%2C55%2C56%2C57%2C58%2C59%2C60%2C61%2C62%2C63%2C64%2C65%2C66%2C67&limit=50&include_fields=id failed: Connection timed out after 15001 milliseconds {"response":null,"headers":null} []
[2020-01-17 03:22:50] BigCommerce.DEBUG: #0 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Api/Caching_Client.php(57): BigCommerce\Api\v3\ApiClient->callApi('/catalog/catego...', 'GET', Array, '', Array, '\\BigCommerce\\Ap...', '/catalog/catego...') #1 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/vendor/moderntribe/bigcommerce-api-php-v3/src/Api/CatalogApi.php(6469): BigCommerce\Api\Caching_Client->callApi('/catalog/catego...', 'GET', Array, '', Array, '\\BigCommerce\\Ap...', '/catalog/catego...') #2 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/vendor/moderntribe/bigcommerce-api-php-v3/src/Api/CatalogApi.php(6415): BigCommerce\Api\v3\Api\CatalogApi->getCategoriesWithHttpInfo(Array) #3 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Processors/Category_Purge.php(30): BigCommerce\Api\v3\Api\CatalogApi->getCategories(Array) #4 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Processors/Term_Purge.php(74): BigCommerce\Import\Processors\Category_Purge->get_remote_term_ids(Array) #5 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(211): BigCommerce\Import\Processors\Term_Purge->run() #6 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Task_Manager.php(94): BigCommerce\Container\Import->BigCommerce\Container\{closure}('fetched_currenc...') #7 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(280): BigCommerce\Import\Task_Manager->run_next('fetched_currenc...') #8 /home/piranhaoffroadco/public_html/wp-includes/class-wp-hook.php(286): BigCommerce\Container\Import->BigCommerce\Container\{closure}('fetched_currenc...') #9 /home/piranhaoffroadco/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #10 /home/piranhaoffroadco/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #11 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(51): do_action('bigcommerce/imp...', 'fetched_currenc...') #12 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(104): BigCommerce\Import\Runner\Cron_Runner->continue_import() #13 /home/piranhaoffroadco/public_html/wp-includes/class-wp-hook.php(284): BigCommerce\Container\Import->BigCommerce\Container\{closure}() #14 /home/piranhaoffroadco/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #15 /home/piranhaoffroadco/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #16 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Import/Runner/Cron_Runner.php(73): do_action('bigcommerce_con...') #17 /home/piranhaoffroadco/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Import.php(108): BigCommerce\Import\Runner\Cron_Runner->ajax_continue_import() #18 /home/piranhaoffroadco/public_html/wp-includes/class-wp-hook.php(284): BigCommerce\Container\Import->BigCommerce\Container\{closure}() #19 /home/piranhaoffroadco/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #20 /home/piranhaoffroadco/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #21 /home/piranhaoffroadco/public_html/wp-admin/admin-ajax.php(173): do_action('wp_ajax_bigcomm...') #22 {main} [] []