В покупках приложений - высокий процент неудачных покупок - код ошибки 2 или 0

Question

Мы сталкиваемся с серьезными проблемами с покупками в приложении в нашем приложении.

Мы предлагаем 3 IAP: подписка с автоматическим продлением 3M, подписка с автоматическим продлением 1Y, одноразовая покупка без расхода (доступ к LifeTime))

В нашем случае 70-80% транзакций завершаются неудачно, и мы в основном получаем код SKError = 0 или code = 2 - Невозможно подключиться к iTunes Store.Согласно документации SKError, это неизвестная ошибка (код 0) или отмененная транзакция (ошибка 2).

Иногда покупка несколько раз не удалась для одного и того же пользователя, поэтому очень трудно поверить, что пользователь намеренно отменяет транзакцию для одного и того же продукта 3или 4 раза подряд.

Это происходит независимо от версии iOS, модели устройства, версии нашего приложения.Ниже приведен код, используемый для получения продуктов и совершения транзакции.

Мы проверили несколько потоков на одну и ту же проблему, но не нашли решения.

Мы не предлагаем никаких рекламных акций,Идентификаторы продукта действительны ... Некоторые пользователи могут совершать покупки без проблем.

Есть идеи?

import Foundation
import SwiftyStoreKit
import StoreKit

final class IAPService: NSObject {

    static let shared = IAPService()
    public var isSubscriptionAvailable = false

    private var identifiers = ["product_x_id",
                               "product_y_id",
                               "product_z_id"]
    var products: [SKProduct] = []
    var purchaseProducts: [PurchaseProduct] = []

    private var successBlock: ((String?,String?)->())? //product Id, receipt
    private var errorBlock: ((String)->())?

    private var productsRequest: SKProductsRequest?
    private var productsRequestCompletionHandler: (()->())?

    override init() {
        super.init()
        SKPaymentQueue.default().add(self)
        self.loadProducts()
    }


    func loadProducts(completion: (()->())? = nil) {
        productsRequest?.cancel()
        productsRequestCompletionHandler = completion

        productsRequest = SKProductsRequest(productIdentifiers: Set(identifiers))
        productsRequest?.delegate = self
        productsRequest?.start()
    }

    func purchaseProduct(identifier: String, onSuccess: ((String?,String?) -> ())?, onError: ((String?)  -> ())?) {
        guard products.count > 0 else {
            loadProducts {
                self.purchaseProduct(identifier: identifier, onSuccess: onSuccess, onError: onError)
            }
            return
        }
        guard let product = self.products.first(where: { (skProduct) -> Bool in
            return skProduct.productIdentifier == identifier
        }) else {
            onError?("IAP error: cannot find product id")
            return
        }
        clearHandlers()
        self.successBlock = onSuccess
        self.errorBlock = onError

        print("Buying \(product.productIdentifier)...")
        let payment = SKPayment(product: product)
        SKPaymentQueue.default().add(payment)
    }

    public func restorePurchases(onSuccess: ((String?,String?) -> ())?, onError: ((String?)  -> ())?) {
        clearHandlers()
        self.successBlock = onSuccess
        self.errorBlock = onError
        SKPaymentQueue.default().restoreCompletedTransactions()
    }

    public func fetchReceipt(productId: String) {
        SwiftyStoreKit.fetchReceipt(forceRefresh: false) { (result) in
            switch result {
            case .success(let receiptData):
                self.successBlock?(productId, receiptData.base64EncodedString(options: []))
                self.clearHandlers()
                break
            case .error(let error):
                print("Receipt verification failed: \(error.localizedDescription)")

                self.errorBlock?(error.localizedDescription)
                self.clearHandlers()
                break
            }
        }
    }

    private func clearHandlers() {
        successBlock = nil
        errorBlock = nil
        productsRequestCompletionHandler = nil
        productsRequest = nil
    }
}

extension IAPService: SKProductsRequestDelegate {

    public func productsRequest(_ request: SKProductsRequest, didReceive response: SKProductsResponse) {
        print("Loaded list of products...")
        let skProducts = response.products

        skProducts.forEach { (skProduct) in
            products.append(skProduct)
        }
        productsRequestCompletionHandler?()
        clearHandlers()
    }

    public func request(_ request: SKRequest, didFailWithError error: Error) {
        print("Failed to load list of products: \(error.localizedDescription)")
        productsRequestCompletionHandler?()
        clearHandlers()
    }
}


extension IAPService: SKPaymentTransactionObserver {

    public func paymentQueue(_ queue: SKPaymentQueue,
                             updatedTransactions transactions: [SKPaymentTransaction]) {
        for transaction in transactions {
            switch transaction.transactionState {
            case .purchased:
                complete(transaction: transaction)
                break
            case .failed:
                fail(transaction: transaction)
                break
            case .restored:
                restore(transaction: transaction)
                break
            case .deferred:
                break
            case .purchasing:
                break
            }
        }
    }

    private func complete(transaction: SKPaymentTransaction) {
        print("complete...")
        deliverPurchaseNotificationFor(identifier: transaction.payment.productIdentifier)
        SKPaymentQueue.default().finishTransaction(transaction)
    }

    private func restore(transaction: SKPaymentTransaction) {
        guard let productIdentifier = transaction.original?.payment.productIdentifier else { return }

        print("restore... \(productIdentifier)")
        deliverPurchaseNotificationFor(identifier: productIdentifier)
        SKPaymentQueue.default().finishTransaction(transaction)
    }

    private func fail(transaction: SKPaymentTransaction) {
        print("fail...")
        var failureReason: String = ""

        if let skError = transaction.error as? SKError {
            switch skError.code {  // https://developer.apple.com/reference/storekit/skerror.code
            case .unknown:
                failureReason = "Unknown or unexpected error occurred"
                break
            case .paymentCancelled:
                failureReason = "Payment cancelled by user"
                break
            case .clientInvalid:
                failureReason = "Invalid Client"
                break
            case .paymentInvalid:
                failureReason = "Invalid Payment"
                break
            case .paymentNotAllowed:
                failureReason = "Payment not allowed"
                break
            case .cloudServiceNetworkConnectionFailed:
                failureReason = "Cloud service network connection failed"
                break
            case .cloudServicePermissionDenied:
                failureReason = "Cloud service permission denied"
                break
            case .storeProductNotAvailable:
                failureReason = "Store product not available"
                break
            case .cloudServiceRevoked:
                failureReason = "Cloud service revoked"
                break
            case .privacyAcknowledgementRequired:
                failureReason = "Privacy Acknowledgement Required"
                break
            case .unauthorizedRequestData:
                failureReason = "Unauthorized Request Data"
                break
            case .invalidOfferIdentifier:
                failureReason = "Invalid offer identifier"
                break
            case .invalidSignature:
                failureReason = "Invalid signature"
                break
            case .missingOfferParams:
                failureReason = "Missing offer params"
                break
            case .invalidOfferPrice:
                failureReason = "Invalid offer price"
                break
            }
            failureReason += " code: \(skError.code.rawValue)"
        }
        else if let isCancelledError = transaction.error?.isCancelledError, isCancelledError == true {
            failureReason = "isCancelledError"
        }
        else {
            failureReason = "\(transaction.error.debugDescription)"
        }

        SKPaymentQueue.default().finishTransaction(transaction)

        errorBlock?(failureReason)
        self.clearHandlers()
    }

    private func deliverPurchaseNotificationFor(identifier: String?) {
        guard let identifier = identifier else { return }

        fetchReceipt(productId: identifier)
    }
}