Вот как я это сделал, используя Script Runner, подключив . Я сказал Джира, чтобы я получал письма из моего почтового ящика и создавал из них проблемы.Затем в рабочем процессе я сохранил электронную почту и имя отправителя в пользовательских полях, используя следующий сценарий:
from com.atlassian.jira import ComponentManager
import re
cfm = ComponentManager.getInstance().getCustomFieldManager()
# read issue description
description = issue.getDescription()
if (description is not None) and ('Created via e-mail received from' in description):
# extract email and name:
if ('<' in description) and ('>' in description):
# pattern [Created via e-mail received from: name <email@company.com>]
# split it to a list
description_list = re.split('<|>|:',description)
list_length = len(description_list)
for index in range(list_length-1, -1, -1):
if '@' in description_list[index]:
customer_email = description_list[index]
customer_name = description_list[index - 1]
break
else:
# pattern [Created via e-mail received from: email@company.com]
customer_name = "Sir or Madam"
# split it to a list
description_list = re.split(': |]',description)
list_length = len(description_list)
for index in range(list_length-1, -1, -1):
if '@' in description_list[index]:
customer_email = description_list[index]
break
# if the name isn't in the right form, switch it's places:
if (customer_name[0] == '"') and (customer_name[-1] == '"') and (',' in customer_name):
customer_name = customer_name[1:-1]
i = customer_name.index(',')
customer_name = customer_name[i+2:]+" "+customer_name[:i]
# insert data to issue fields
issue.setCustomFieldValue(cfm.getCustomFieldObject("customfield_10401"),customer_email)
issue.setCustomFieldValue(cfm.getCustomFieldObject("customfield_10108"),customer_name)
than, отправьте письмо с помощью следующего сценария:
import smtplib,email
from smtplib import SMTP
from email.MIMEMultipart import MIMEMultipart
from email.MIMEBase import MIMEBase
from email.MIMEText import MIMEText
from email import Encoders
import os
import re
from com.atlassian.jira import ComponentManager
customFieldManager = ComponentManager.getInstance().getCustomFieldManager()
cfm = ComponentManager.getInstance().getCustomFieldManager()
# read needed fields from the issue
key = issue.getKey()
#status = issue.getStatusObject().name
summary = issue.getSummary()
project = issue.getProjectObject().name
# read customer email address
toAddr = issue.getCustomFieldValue(cfm.getCustomFieldObject("customfield_10401"))
# send mail only if a valid email was entered
if (toAddr is not None) and (re.match('[A-Za-z0-9._%+-]+@(?:[A-Za-z0-9-]+\.)+[A-Za-z]{2,4}',toAddr)):
# read customer name
customerName = issue.getCustomFieldValue(cfm.getCustomFieldObject("customfield_10108"))
# read template from the disk
template_file = 'new_case.template'
f = open(template_file, 'r')
htmlBody = ""
for line in f:
line = line.replace('$$CUSTOMER_NAME',customerName)
line = line.replace('$$KEY',key)
line = line.replace('$$PROJECT',project)
line = line.replace('$$SUMMARY',summary)
htmlBody += line + '<BR>'
smtpserver = 'smtpserver.com'
to = [toAddr]
fromAddr = 'jira@email.com'
subject = "["+key+"] Thank You for Contacting Support team"
mail_user = 'jira@email.com'
mail_password = 'password'
# create html email
html = '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" '
html +='"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml">'
html +='<body style="font-size:12px;font-family:Verdana">'
html +='<p align="center"><img src="http://path/to/company_logo.jpg" alt="logo"></p> '
html +='<p>'+htmlBody+'</p>'
html +='</body></html>'
emailMsg = email.MIMEMultipart.MIMEMultipart('alternative')
emailMsg['Subject'] = subject
emailMsg['From'] = fromAddr
emailMsg['To'] = ', '.join(to)
emailMsg.attach(email.mime.text.MIMEText(html,'html'))
# Send the email
s = SMTP(smtpserver) # ip or domain name of smtp server
s.login(mail_user, mail_password)
s.sendmail(fromAddr, [to], emailMsg.as_string())
s.quit()
# add sent mail to comments
cm = ComponentManager.getInstance().getCommentManager()
email_body = htmlBody.replace('<BR>','\n')
cm.create(issue,'anonymous','Email was sent to the customer ; Subject: '+subject+'\n'+email_body,False)
содержимое new_case.template:
Dear $$CUSTOMER_NAME,
Thank you for contacting support team.
We will address your case as soon as possible and respond with a solution very quickly.
Issue key $$KEY has been created as a reference for future correspondence.
If you need urgent support please refer to our Frequently Asked Questions page at http://www.example.com/faq.
Thank you,
Support Team
Issue key: $$KEY
Issue subject: $$PROJECT
Issue summary: $$SUMMARY
Все сценарии должны быть присоединены к рабочему процессу, к переходу Create. Эти сценарии написаны с использованием Jython, поэтому необходимоустановлен для использования.